Returns & Exchanges
At Ichiban Mart, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer returns on unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they are protected from damage during transit.
Ship Items Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing